Shipping policy
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays).
- Orders placed after 2 PM CST will begin processing on the next business day.
U.S. Shipping Methods & Costs
We only offer shipping within the United States (all 50 states + Washington D.C.). Our standard shipping rates are as follows:
- Order Total $0–$11.99:
- Shipping Fee: $2.99 USD
- Delivery Time: 3–7 business days after processing
- Order Total $12+:
- Shipping Fee: FREE (0 USD)
- Delivery Time: 3–7 business days after processing
Delivery & Tracking
- Once your order ships, you will receive a confirmation email with a tracking number.
- You can track your order status on our website or directly through the carrier’s site (USPS/UPS).
- We are not responsible for delays caused by severe weather, carrier issues, or incorrect address information provided by the customer.
Address Changes
- If you need to update your shipping address, please contact us at gutone@crossvic.com within 2 hours of placing your order.
- We cannot guarantee address changes after the order has entered the processing stage.