Return policy
Your satisfaction is our top priority. We want you to love your purchase from The Modern Habit.
Return Eligibility
- Items can be returned within 15 days of delivery.
- Items must be unused, unwashed, and in their original packaging with all tags attached.
- Personalized, custom, or clearance items are final sale and not eligible for return.
Return Process
1. Contact Us: Reach out to us via email at gutone@crossvic.com to initiate your return. Please include your order number and the reason for return.
2. Shipping Instructions: We will provide you with the return shipping address and any specific instructions.
3. Ship Back: Pack your item securely and send it back to us. We recommend using a trackable shipping service to ensure safe delivery.
4. Return Shipping: Please note that return shipping costs are the customer's responsibility, unless the return is a result of our error (e.g., wrong item shipped, defective product).
Refund Process
- Once we receive and inspect your returned item, we will process a refund to your original payment method within 5-7 business days.
- Original shipping fees are non-refundable, unless the return is due to our error.
Thank you for shopping with us!